Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Convenient location
Welcoming service
Average room size
Limited apologies for inconveniences
8.0/10
Great
Rooms
7.5
Location
9.2
Service
8.5
Dining
7.5
Guest reviews
8.0/10
based on 6 reviews
8.3
8.3/10 based on 4416 reviews
Richard
United Kingdom,
April
2024
8.0/10
I had a pleasant stay at this hotel. The room was cozy and clean, though a bit small with limited seating. The service was exceptional, providing helpful recommendations and immediate assistance. The location was fantastic, central yet peaceful. The dining was good with a nice breakfast spread but needed frequent refills. Overall, a great value for money.
Rooms
7.0
The room on the 2nd floor was small with no sitting space but had a beautiful view of the garden and glass roof.
Service
9.0
The staff was incredibly kind and attentive, offering helpful tips and responding promptly to requests.
Location
9.0
The hotel's central location was perfect for exploring the city without being on a busy street, ensuring a calm environment at all times.
Dining
7.0
The dining experience was satisfactory with a good selection for breakfast, although it required regular replenishing.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Matthew
United Kingdom,
April
2024
8.2/10
The hotel offers spacious rooms that were a bit dated but comfortable, set in front of a beautiful garden and glass roof. The service was outstanding with a welcoming and informative staff. The location is ideal, minutes away from major attractions but on a peaceful street. The dining experience was good with a delicious spread, though it could have had more options. Overall, a brilliant stay with minor room updates needed and a more varied dining menu.
Rooms
8.0
The room was large enough for our son to share with us without feeling crowded.
Service
9.0
The service was brilliant, with staff going the extra mile to assist, including showing me where the parking was.
Location
9.0
The location was perfect to explore the city center without being on a busy street; very calm and convenient.
Dining
7.0
The dining experience was delightful with a good range of options, yet it could have featured more variety.
Facilities
8.0
The facility had a pretty breakfast area and garden, adding to the overall charm of the stay.
Hugh
United Kingdom,
January
2024
8.4/10
The hotel is perfectly located, close to the old city center, and offers welcoming service. The rooms are lovely, quiet, and comfortable for a family. The dining experience provided a good selection for breakfast, and the facilities are recommended for a convenient stay.
Rooms
8.0
The room on the third floor was quiet and comfortable, perfect for our family of five.
Service
9.0
The service was incredibly welcoming and helpful, making our stay enjoyable.
Location
9.0
The hotel is close to the old city center, making it the perfect location to explore everything Bruges has to offer.
Dining
8.0
The breakfast was great with a good variety of options to start the day.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay.
Convenient location
Average room size
Charles
United Kingdom,
December
2023
8.6/10
The hotel is in a superb location in the heart of old Bruges, minutes from major attractions, yet nestled in a quiet street. The rooms are well-equipped and practical, but an unexpected early morning drunken encounter was unsettling. The service is exceptional, with a friendly and helpful host and lovely staff. The dining experience is sumptuous and the facilities are well-maintained.
Rooms
7.0
The rooms had everything one needs and were practical, but the unexpected early morning intrusion was uncomfortable.
Service
9.0
The service was outstanding, friendly, and very helpful.
Location
10.0
The location is perfect, close to the city center and main attractions, yet tranquil and charming.
Dining
9.0
The dining experience was sumptuous and staff were very friendly and attentive.
Facilities
8.0
The facilities are well-maintained and offer everything you need for a comfortable stay.
Great location
Unexpected intrusion
Andrew
United Kingdom,
September
2023
7.8/10
The hotel is located on the ground level on a street with quite some traffic and noise, preventing us from keeping the windows open during the nights. However, the rooms have large windows overlooking the quiet garden, good storage space, and comfy beds. The service was welcoming and helpful, especially for visitors from another country. The location is very central, close to the old city center but on a quiet street. The dining experience in the lovely garden was good with plenty of options. Overall, a decent value for money stay.
Rooms
7.0
The rooms have large windows into the quiet garden, good storage space, and comfy beds.
Service
8.0
The service was welcoming and helpful, especially since we are visiting from another country and are not familiar with the area.
Location
9.0
The hotel is very central, just a couple of minutes from Burg, within easy reach of all the sights.
Dining
8.0
Dining in the lovely garden was good with plenty of options.
Facilities
7.0
There were no specific comments about the facilities.
Stephen
United Kingdom,
September
2023
7.4/10
The hotel was exactly as described, offering excellent value, including a simple yet perfectly adequate breakfast to start the day. The rooms were a little dated but spotless with all good quality fittings, very clean, and comfortable, perfect for a short stay. However, the sound insulation wasn't great, and we were disturbed by road works outside our window.
Rooms
8.0
The rooms were clean and comfortable, perfect for a short stay.
Service
7.0
The service was good overall, but it could be improved by more attentive staff.
Location
9.0
The location was great, minutes walk from the major attractions but on a quiet street.
Dining
6.0
The breakfast was below average with limited options, but it was good enough to start the day.
Facilities
7.0
The facilities were satisfactory but could benefit from some updates.
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